STATUSQUO — RETURNS & REFUND POLICY

Last Updated: October 6, 2026

ALL SALES ARE FINAL

At STATUSQUO, all purchases are considered final sale. We do not accept standard returns or exchanges for reasons including, but not limited to, change of mind, incorrect size selection, fit, color preference, or simply no longer wanting the item.

Because many of our products are limited, collectible, and/or resale items, we are unable to accept standard returns or exchanges.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to receive your order exactly as described and in the condition represented on our website.

If you receive an item that is:

• Damaged during shipping
• Defective
• Significantly different from the product description
• The wrong item or size due to an error on our part

you must contact STATUSQUO within 7 calendar days of delivery.

Requests submitted after 7 calendar days may not be eligible for a resolution.

HOW TO REPORT AN ISSUE

To report a damaged, defective, or incorrect item, contact us at:

Email: support@statusquonj.com

Please include:

• Your order number
• Your name
• A description of the issue
• Clear photographs of the item and any damage or defect
• Photographs of the packaging when applicable

We may request additional information or photographs to evaluate the claim.

REVIEW OF CLAIMS

Once we receive your request, STATUSQUO will review the information provided.

If the issue is determined to be eligible under this policy, we may, at our discretion, provide one of the following resolutions:

• A replacement of the item, when available
• Store credit
• A refund to the original payment method
• Another appropriate resolution agreed upon by STATUSQUO and the customer

A replacement may be subject to product availability.

RETURN SHIPPING FOR APPROVED CLAIMS

If STATUSQUO determines that an item was damaged, defective, or incorrectly sent due to an error on our part and a return is required, STATUSQUO will provide instructions for returning the item.

Approved returns must be shipped back within 7 calendar days of receiving return instructions, unless otherwise agreed to by STATUSQUO.

Customers should not send items back without first contacting STATUSQUO and receiving return instructions.

ITEMS THAT DO NOT QUALIFY

The following are generally not eligible for return, refund, or exchange:

• Items where the customer selected the wrong size
• Items that do not fit as expected
• Change-of-mind purchases
• Items no longer wanted
• Minor variations that are inherent to the manufacturing process
• Normal signs of wear after use
• Damage caused after delivery by the customer
• Items reported more than 7 calendar days after delivery
• Items that have been altered, washed, worn, or otherwise used when the issue is not a manufacturing defect

AUTHENTICITY & PRODUCT CONDITION

STATUSQUO takes product authenticity and condition seriously. Product descriptions and photographs are provided to accurately represent each item.

Because certain products may be pre-owned, collectible, vintage, or resale merchandise, product condition may vary and will be disclosed in the product listing when applicable.

REFUND PROCESSING

If STATUSQUO approves a refund, the refund will be issued to the original payment method, unless otherwise agreed upon.

Once a refund is approved and processed by STATUSQUO, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, credit-card issuer, or payment provider.

CONTACT US

If you have a question regarding an order or believe you received a damaged, defective, or incorrect item, please contact us:

STATUSQUO

Email: support@statusquonj.com

Website: statusquonj.com